Shipping and returns
At Poo Poo Tras , we make sure your orders arrive as quickly and hassle-free as possible, because we know there's no time to waste when it comes to diapers. Here are the details of our shipping and returns, so you're always aware of what to expect.
SHIPPING
Peninsular Shipments (Spain)
STANDARD SHIPPING:
Free: for purchases over €55.
Cost: €6 for orders less than €55.
Preparation and delivery time: Orders are processed within 24 to 48 hours after payment confirmation. Standard delivery time is 2 to 5 business days.
EXPRESS SHIPPING:
Cost: 7 €
Delivery time: receive it within 24 hours if you order before 3pm today. You will receive it tomorrow before 7pm!
NOTICE: We do not yet ship to the Canary Islands, we hope to be able to do so very soon.
Shipping to the Balearic Islands
STANDARD SHIPPING:
- Free: for purchases over €100
- Cost: €18 for orders less than €100
- Preparation and delivery time: Orders are processed within 24 to 48 hours after payment confirmation. Standard delivery time is 3 to 7 business days.
Shipping to Portugal
STANDARD SHIPPING:
- Free: on purchases over €100
- Cost: €10 for orders less than €100
- Preparation and delivery time: Orders are processed within 24 to 48 hours after payment confirmation. Standard delivery time is 2 to 5 business days.
Shipping to Europe
We ship to the following European countries: Germany, Austria, Belgium, Italy, France, Czech Republic, Hungary, Luxembourg and Poland.
STANDARD SHIPPING:
Free: on purchases over €100.
Cost: €25 for orders less than €100.
Preparation and delivery time: Orders are processed within 24 to 48 hours after payment confirmation. Standard delivery time is between 2 and 7 business days.
EXPRESS SHIPPING:
Cost: 38€
Delivery time: estimated express delivery 2-7 days for the countries mentioned.
Additional Observations
- On special dates or promotions, delivery times may vary slightly.
- Delivery times are calculated in business days, excluding weekends and holidays.
RETURNS
At Poo Poo Tras , we want you to be as happy with your purchase as your little one is with their new diaper. But if for some reason you're not satisfied (which is rare, huh?), here's how you can return the products without any drama.
How long do I have to return?
You have up to 30 days from the date of purchase to request a refund or exchange. Don't rush, but don't rest on your laurels either.
What are the conditions for returning a product?
In order for us to accept the return, the products must meet the following conditions:
- Unused, unwashed and in its original packaging: The diaper must be as clean as when it arrived in your hands.
- Not altered or damaged: We only accept returns of diapers that have not been altered. No tricks!
How do I initiate a return?
- Request your refund: send us an email to laresolutiva@poopootras.com or fill out our online form.
- Send the product: Once the request is approved, we will send you instructions on how to return the product to us. Remember that the shipping costs are yours, but we will help you with everything.
- We review the product: When we receive it, we will review it to ensure that it meets the return conditions.
- Refund or exchange: If everything is OK, we will refund your money to your original payment method or, if you prefer, we will exchange the product.
Who pays for return shipping?
Shipping costs for returning the product are the responsibility of the customer. But don't worry, we will give you all the instructions to make it super simple.
When will I receive my refund?
The refund will be processed within 5-10 business days after we receive and inspect the product. You will receive an email confirming that the refund is on its way. Boom!
Non-returnable products
For hygiene reasons (and because we don't want any surprises), we don't accept returns on diapers that have been used or washed . So, if you've tried them, they can't be returned, but we love you just the same!
DOUBTS
If you have any questions or need help with the process, please contact me at laresolutiva@poopootras.com or through our contact form.
We are here to solve any cacadrama!
